Service

Seamless service across all channels – and on the field

Customer service: slow and frustrating or seamless and multi-channel? We design and implement services that enhance your customer experience and brighten your brand.

#SAP Service Cloud #SAP Field Service Management #SAP Leonardo #Fiori #Field Service #Customer Service #IoT #IIoT #Intelligent Enterprise #Predictive Maintenance #self-service #assisted service #chatbots #RPA 

At its worst, customer service and maintenance is slow and unbelievably frustrating. “You are number 93 in our queue.” “Our chat is closed.” “A service technician might call you in 2 weeks.” “We could not do the repairs because we had the wrong spare parts.” 

At its best, customer service works seamlessly across multiple channels, your equipment orders a maintenance check-up before it breaks down, and your customers can solve their problems online if they want. 

We have real-life experience in enterprise customers over several industries, so we know how to design and implement services that enhance the customer experience and brighten your brand. 

Contact Person

Contact us

Kristiina Sarén

Sales and Marketing Director

kristiina.saren@bilot.fi +358 40 822 2796

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