Service design and user experience

From idea to discovery to continuous value generation

We balance the needs of the end user with the strategic goals of the company and transform the design work into a value-generating solution.

#Customer Experience #Service concepts and roadmaps #User research #Minimum viable product #Functional and UX designs

The most successful service concepts balance the needs of the end user with the strategic goals of the company. In service design, we utilize both user research and solid experience in building commercial capabilities. To ensure that the resulting of the design concepts can be easily transformed into value-generating software, we take a stand on architectural choices and rational implementation phases during the design process.

Contact Person

Contact us

Kristiina Sarén

Sales and Marketing Director

kristiina.saren@bilot.fi +358 40 822 2796

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