Condition monitoring solution creates added value for Sulzer customers

Case Sulzer

Condition monitoring solution creates added value for Sulzer customers

Sulzer and Bilot make Sense

Bilot developed, together with Sulzer, an online condition monitoring solution for rotating equipment. The solution detects possible equipment failures early on and optimizes maintenance planning. The data can be easily viewed on a laptop, tablet or smartphone 24/7.

The Sulzer Sense solution includes wireless sensors that are attached to any rotating equipment, such as a pump, agitator, or motor. The sensors measure temperature and vibration and send the data to the cloud, where it can be monitored in Sulzer’s online service through mobile, tablet or laptop anywhere and anytime. No manual measurements are required – the customer can set an alert value and will be notified if this value is exceeded.

The cloud-based platform is easy to use and offers secure access to the latest equipment data, documentation, and condition monitoring. This supports predictive maintenance and helps to avoid sudden pump failure and eventual downtime.

“The customer portal and related online services we developed together with Bilot allow our customers to monitor any equipment 24/7, not just process-critical machinery,” Sami Saarenvalta, Development Manager at Sulzer Pumps Finland Oy, points out. “The measured data enables predictive maintenance and helps to avoid sudden equipment failure and eventual downtime.”

With Sulzer Sense, the company launches its next digital innovation. Sulzer continues to develop further predictive maintenance algorithms, machine learning and smart asset management functionalities to maximize the added value for the customers.

What we did

Customer portal

Cloud-based data platform

Project coordination



Microsoft Azure

SAP Commerce


Bilot's customers: Sulzer

The Sulzer Sense wireless IoT condition monitoring system is built for real-life needs and conditions. Sulzer Sense allows users to remotely view the operating status of all rotating equipment 24/7, saving on manual inspection time and  unplanned downtime.

Teamwork is dreamwork

The project consisted of creating and building the monitoring equipment, data platform and customer portal. The Sulzer Sense device was codeveloped by Sulzer and Treon, an engineering company located in Tampere, Finland. Bilot took care of building the data platform and customer portal, as well as project coordination. Seamless co-operation between all three parties was a key element in the successful implementation of the solution.

The data platform is built on Microsoft Azure, out of Paas Components, and scales easily from small to global scale. The customer portal was built into an existing SAP Hybris portal which Bilot implemented two years ago, and which serves a large portfolio of users, from Sulzer internal roles to partner networks to end customers. Azure delivers the data securely to Hybris, where it is visualized for easier comprehension.

Read more about Sulzer Sense here »

About Sulzer

Sulzer's core strengths are flow control and applicators. The company specializes in pumping solutions and services for rotating equipment, as well as separation, mixing and application technology. Its customers benefit from a network of over 180 production and service sites in 50 countries around the world. Sulzer has been headquartered in Winterthur, Switzerland, since 1834. In 2018, the company achieved sales of more than CHF 3.4 billion with around 15'500 employees. Sulzer’s shares are traded on the SIX Swiss Exchange (SIX: SUN).

"If you are looking for a partner who can handle SAP ERP, Hybris and Azure, Bilot is the natural choice."

- Matthew Anderson, Data Analytics and Smart Technologies Manager, Sulzer

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