Bilot to support clients with new solutions for digital customer engagement


Bilot to support clients with new solutions for digital customer engagement

Bilot is seeking strong growth in its Microsoft and consulting businesses, focused on helping clients towards better customer engagement. As part of this strategy, Bilot and Microsoft have announced a partnership covering Microsoft’s Dynamics 365 offering.

“We have a long background in helping our clients improve their sales and customer engagement activities. We help our companies combine marketing automation, sales, customer relationship management, e-commerce, omnichannel customer service and field service operations in a seamless manner. By exploiting data and analytics, we bring more intelligence into all aspects of sales. Dynamics 365 offers a good fit with our vision. Expanding into the Microsoft ecosystem allows us to take our expertise to market segments,” says Joel Loikkanen, Business Lead for Customer Engagement.

Combined with Microsoft Office 365 and Azure cloud services, Microsoft Dynamics 365 offers a comprehensive digital platform. The platform includes advanced analytics, IoT capabilities, next-generation productivity tools, customer relationship management, customer services and field service as well as project management solutions. The Microsoft stack is also a flexible application development platform, which enables easy and agile development of custom solutions and system integrations. Bilot is a Microsoft Gold Partner and has delivered CRM solutions for many years. The release of Microsoft Dynamics 365 has been the catalyst for expanding the cooperation.

“We have been following the development of Microsoft’s CRM business and now the time is right to expand our offering. Fully exploiting Dynamics 365 is just not a matter of implementing a single cloud product. Success requires ability to combine customer engagement process expertise with a broader set of technical skills. Our cooperation with Microsoft has progressed in giant leaps, especially during the past few years. We have invested heavily in Azure, PowerApps and Flow expertise, which is a fundamental prerequisite for Dynamics suppliers of the future,” notes Ismo Piispa, head of Bilot’s Microsoft business.

Markus Salo, Sales Director for Dynamics Partners also commented on the partnership: “Developing customer experience is not a matter of deploying a single application. It’s about developing a complete service concept which supports all customer activities on the journey from marketing to after-sales. This requires a unified business platform that is role-based, expandable and self-learning. This is why we are bringing the Dynamics 365 offering to the market. To ensure that our customers receive optimum benefits, we need partners with comprehensive competence in Microsoft technology. Bilot fits this profile extremely well. We are very excited to have a new and knowledgeable partner who can serve our customers in this area.”

Bilot CEO Mika Tanner says he is excited about strengthening the cooperation. “Microsoft Dynamics 365 is a natural extension of our already robust Microsoft portfolio. It strongly supports our overall ‘customer’s customer’ strategy, expands our potential customer base and also promotes our international growth.”

About Bilot
Bilot is a software and growth company established in 2005. We build heavy-duty end-to-end solutions for our customers. We are inspired when we get to implement a complete solution, from intelligent user interfaces through customer insight to integrated ERP processes. We build tomorrow’s business environments today. We are known for our ability to recognize the most important innovations and for our readiness to implement them to the highest standards. Bilot is owned by employees and our offices are located in Helsinki, Finland and Poznań in Poland. The company generated revenues of 15 MEUR in 2015 and employs 120 of the most creative and clear-sighted thinkers in the sector.

More information:
Mika Tanner, CEO
Tel: +358 40 544 0477
Twitter: @MikaTanner

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