04.03.2019
blog
Coresystems and SAP – 9 months later
SAP acquired a Swiss-based software company called Coresystems in June 2018. Coresystems is the developer of a field service management (FSM) software of…
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Business Lead - Customer Experience. Rickard joined Bilot Consulting in 2015 and is currently working as a Business Lead for Bilot's cloud solutions in the area of Sales, Service, and Marketing. He has 10+ years of experience from the IT industry of which the majority has been in various roles within SAP consulting. Rickard speaks both IT and Business and is an excellent interpreter of these. He is also passionate about modern organizational practices.
05.01.2017
blog
Your Six Steps to Simple Customer Service
A trend within companies has lately been to put the customer in the center, and it seems that the companies’ customer service designs…
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15.06.2016
blog
Are you self-organizing?
Do you know how self-organizing you are? I will share a quick technique for measuring yourself. My main inspiration for the decentralizing…
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26.04.2016
blog
SAP Hybris Cloud for Customer Hackathon
Bilot’s Customer Engagement consultants joined in a hackathon spirit to find out what SAP Hybris Cloud for Customer 1605 release had hidden under its…
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04.04.2016
blog
Johan Cruyff’s legacy to Bilot
On March 24th, 2016 one of the football’s most well know legends Johan Cruyff passed away. His merit list is a mile long…
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